The tickets object

Introduction to our Ticketing ticket Unified Model

The Unified ticket Object

The ticket object is used to represent an existing ticket in a ticketing system.

Properties

JSON

{
    "id_tcg_ticket": "f4e1ff72-e727-409a-8935-a63a63d4891e",
    "first_name": "John",
    "last_name": "Doe",
    "email_addresses": [
        {
            "email_address": "[e-mail]",
            "email_address_type": "work"
        },
        {
            "email_address": "[e-mail]",
            "email_address_type": "phone"
        }
    ],
    "remote_data": {
    }
}

contact · Contact Object

Hide properties

id_contact · uuid

Panora Defined UUID for this contact

first_name · string · required

The full name of the contact

last_name · string · required

The last name of this contact

field_mappings · array

Array containing all the non-standard data points for this contact. Requires mapping.

remote_data · json

Original data, as provided by the source CRM